IT Support

What's included?

Enterprise-grade technology support

Essentials

For businesses with up to 8 users
  • Our Essentials plan includes:
  • Access to our experienced support team*
  • Third-party liaison with other tech suppliers

Premium

For larger businesses
  • Our Premium plan includes:
  • Unlimited access to our experienced support team
  • Third-party liaison with other tech suppliers
  • Technology health check to review hardware and security
  • Service level agreement and regular performance reporting
  • Monthly service review meeting to analyse performance metrics and discuss priority issues and opportunities

Premium Plus

Larger businesses with Microsoft 365
  • Our Premium Plus plan includes everything in our Premium plan PLUS
  • Cloud-based backup of Microsoft 365 held data**
  • Security optimisation - on-going review of security and capabilities of your Microsoft 365 environment

If your business requires more than support and you’re keen to discuss the benefits of a fully-managed IT service, please get in touch.

*30 mins per user, per month during business hours (08:30-17:30 Mon-Fri) **up to 0.5TB per user

overview

As your technology partner, we deliver first-class IT services and support, enabling you to focus on your core business.

Every business is different in terms of its IT support and service requirements. From smaller businesses needing the comfort of knowing they have technical expertise on hand whenever required, to larger organisations who need a fully outsourced IT service, managing strategy, support and protection on a day to day basis.

Our support packages offer peace of mind ensuring you get the level of service you require at a competitive price with no hidden extras. They’re suitable for business start-ups through to mid-size companies of up to 200 employees. You pay a fixed monthly fee for remote IT support, letting us take the stress out of budgeting and knowing you’re in safe hands with experienced IT professionals looking after issues as they arise and available to advise and guide your end-users directly as and when required, allowing you to focus on your core business.

Who is it for?

Highstream works with...

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    SMEs

    Effective IT solutions are critical to business success which is why it is so important to work with a partner who understands the impact technology downtime can have on operations.

    When you partner with Highstream, we take the weight off your shoulders so you can focus on driving innovation and growth within your business.

    We work with over 50 valued SME and high growth businesses across the North West and North Wales. Some of our clients include Tiger Trailers, LCA Group and Coda Investments.

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    In-house Teams

    As well as supporting SMEs across the North West, Highstream can also enhance existing in-house IT support services by adding technical expertise and manpower when and where it’s needed.

    We will ensure that your technology is healthy, stable, secure and ready to adapt, offering a service which is tailored to the size of your business, your budget and your unique requirements.

    Our friendly and experienced team will support you in critical areas to your business: compliance, efficiency, security and cost.

Why work with us?

Highstream Solutions provide a unique range of benefits

  • Microsoft Partner

    As a Microsoft Silver Partner, we have a proven track record in delivering first-class IT support to our customers.

  • Support Scalability

    As your business grows, you may need greater levels of IT support. Our flexible support plans allow us to prioritise your requirements.

  • Trusted Team

    You will have direct access to a team of friendly experts who can add real value to your business. No need to worry about staff retention, illness and holidays.

  • Remote Support

    We understand the need to react quickly and fulfil most of our customer’s support needs remotely.

Get in touch

Get started today with your
Highstream Support Service

    Highstream always offer creative but pragmatic advice and never fail to deliver on their promises.
    Mark Roberts, Coda Investments