How can we help?
Find answers and solutions to common IT issues. If you cannot find an answer, get in touch and we will be more than happy to help.
What exactly are managed IT services?
Simply put, we take care of your entire information technology requirement. We manage everything including support, infrastructure and security solutions, as well as strategic guidance. Highstream acts as your go-to team, providing assistance to keep your business up and running.
What is the cloud?
The cloud is an on-demand, virtual infrastructure whereby all computing resources are delivered over the internet – including servers, storage, databases, networking, and software. It negates the need for large capital investments in physical IT infrastructure which is cumbersome and becomes outdated quickly.
What kind of response times can I expect?
We work with each client to establish specific expectations. We are resourced to satisfy our contracted client’s needs, exactly as if we were their own internal IT function.
What if we already have an internal IT department?
No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Highstream makes it simple.
What types of systems do you support?
As a Microsoft partner, we are certainly geared to provide our customers with easy access to the Office 365 and Azure platforms. We are also well-versed in on-premise infrastructure solutions and support customers who rely on Apple devices and Google apps.
Tell me about the monthly plan...
Our support service is based on an initial 12 month period and thereafter we operate a three month rolling notice period. We keep our clients by providing excellent value, not by manipulating the small print.