IT Support
What's included?
Enterprise-grade technology support
Essentials
For businesses with up to 8 users- Our Essentials plan includes:
- Access to our experienced support team*
- Third-party liaison with other tech suppliers
Premium
For larger businesses- Our Premium plan includes:
- Unlimited access to our experienced support team
- Third-party liaison with other tech suppliers
- Technology health check to review hardware and security
- Service level agreement and regular performance reporting
- Monthly service review meeting to analyse performance metrics and discuss priority issues and opportunities
Premium Plus
Larger businesses with Microsoft 365- Our Premium Plus plan includes everything in our Premium plan PLUS
- Cloud-based backup of Microsoft 365 held data**
- Security optimisation - on-going review of security and capabilities of your Microsoft 365 environment
If your business requires more than IT support and you’re keen to discuss the benefits of a fully-managed service, please get in touch.
*30 mins per user, per month during business hours (08:30-17:30 Mon-Fri) **up to 0.5TB per user
overview
Your Trusted Technology Partner - Focused on your success
As your technology partner, we’re here to make IT simple, reliable, and stress-free—so you can focus on what matters most: growing your business.
We understand that every business is unique. Some need occasional expert support to keep things running smoothly, while others rely on a fully managed IT service to handle everything from strategy and day-to-day support to digital protection. Whatever your needs, we’ve got you covered.
Our support packages are designed to give you peace of mind. With clear pricing, no hidden costs, and flexible options for businesses from start-ups to those with up to 200 employees, you’ll get the right level of service at a competitive rate. You’ll pay a fixed monthly fee for remote IT support, making budgeting easier and ensuring expert help is always within reach.
Behind the scenes, we use professional service desk software and clear service level agreements (SLAs) to ensure your team gets fast, reliable support. And when it comes to security, we don’t compromise. We take your digital safety seriously, going the extra mile to protect your data, systems, and reputation in an increasingly complex online world.
With us, you’re not just getting IT support—you’re gaining a trusted partner with deep industry experience, a commitment to excellence, and a genuine focus on your success.
Who is it for?
Highstream works with...
SMEs
Effective IT solutions are critical to business success which is why it is so important to work with a partner who understands the impact technology downtime can have on operations.
When you partner with Highstream, we take the weight off your shoulders so you can focus on driving innovation and growth within your business.
We work with over 50 valued SME and high growth businesses across the North West and North Wales. Some of our clients include Tiger Trailers, LCA Group and Coda Investments.
In-house Teams
As well as supporting SMEs across the North West, Highstream can also enhance existing in-house IT support services by adding technical expertise and manpower when and where it’s needed.
We will ensure that your technology is healthy, stable, secure and ready to adapt, offering a service which is tailored to the size of your business, your budget and your unique requirements.
Our friendly and experienced team will support you in critical areas to your business: compliance, efficiency, security and cost.
