It’s time to meet another member of the Highstream team, and this time it’s our Managing Director Paul Williams.
Paul has always been an IT pro, started Highstream back in 2017 to fill a gap in the market at the time.
We sat down with Paul to ask him a couple of questions about his role…
1. What made you set up Highstream?
After years working in the IT industry, I recognised there was a gap in the market to provide enterprise grade IT solutions economically to SMEs who wouldn’t ordinarily have access to this level of expertise. I always wanted to set up my own business and a chance situation in my last role allowed me the opportunity to combine with some great minds to do just that.
We will always offer a user-centred approach rather than a tech-centred one, so that companies of all sizes have access to great IT advice and solutions that work for them, not the ones that make us the most profit. We will always put long-term relationships over short-term value every time.
2. When did you decide to make the step and set up Highstream?
The business I was working at previously underwent some significant changes and this allowed me to take the step into becoming a business owner. I loved the appeal of taking the reins and steering my business in a certain direction,
3. What is your favourite part of your job?
My favourite part of my job is definitely building a like-minded team all working towards the same goal. I also genuinely enjoy helping our clients solve problems. It’s hard work, but I love every day and I wouldn’t have it any other way.
4. Tell us about a project that’s been really successful?
One of our stand-out projects was when we helped a manufacturing business move to new premises during a Christmas shutdown, so it meant we had to do some long shifts when people were celebrating the festivities!
We were tasked with migrating their IT systems from two sites into a new purpose-built facility all to be up and running for when the staff came back in the New Year.
We set the strategy and design of the IT infrastructure, then led through the installation and fit-out and – of course – we needed to ensure it all worked efficiently. We also helped them migrate to Office 365 and provide ongoing IT support with our user support desk today.
It was such a rewarding project because we were able to work from inception right through to completion, and the feedback was really positive. It was a great example of Highstream doing what it does best!
5. What did you study at university/college?
IT, of course! But, in this industry you never really stop studying and learning as IT is constantly evolving.
6. Where do you see Highstream being in the next five years?
Over the next five years, I hope to see Highstream continuing to grow, working with more like-minded partners and expanding the team. We won’t compromise our growth though, and will always commit to maintaining the personal touch that sets us apart.
As we enter a new decade, I think now more than ever, it’s also important to have an open mind in order to embrace upcoming changes in technology and to ensure our clients remain in the best position to take advantage of technical developments.
7. What’s the Highstream team like?
In a word, fantastic. The team are focused on moving the company forward; dynamic, flexible and conscious of the impact that their role plays in the operational businesses of our customers. They always look at the bigger picture and go above and beyond in their roles to ensure our clients are well looked after.
8. What was your first job?
My very first job, which was part-time while I was at school, was in a traditional printing business which was over 100 years old. We used wooden and lead printing blocks – I had to learn the alphabet in back-to front letters! It’s a far cry from the amazing technology we have now, but a great life experience to look back on and provided a real insight into how businesses of any age, in any sector need to focus on customers to survive over the long-term.
9. Do you have any pets?
I am the reluctant owner of a cockapoo as a result of my daughter leaving hundreds of Post-It notes around the house begging for one.
10. What job did you want to do when you were little?
I wanted to be a weatherman!
11. What was your first car?
12. Where are you most likely to be found outside of work?
If I’m not working you might find me out and about with the family (usually walking the dog!)
13. How do you take your brew?
Nice and strong with a bit of milk – a proper builder’s tea