By Paul Williams, Director
Despite the difficulties of the past few months, I’m proud to say that we have reached a milestone here at Highstream, with August being a record month for invoice revenue.
It’s difficult to talk about business success during what is a very turbulent time for many at the moment, but this achievement is testament to the hard work and commitment of the team, as well as the loyalty of our customers.
Compared to August last year, we saw a 23% increase in sales. We’ve also been pleased to welcome some new clients and projects to our roster, including North Wales-based solicitors, Bennett Smith Solicitors.
The COVID-19 pandemic has certainly posed many difficulties for businesses from every sector and of every size; the logistics around homeworking has been moved to the top of the agenda for many. We’ve been proud to help 250 of our end-users in the transition to working remotely.
The last few months have also been a real period of reflection for us as a business and has encouraged us to review our billing model.
At Highstream, we operate with a customer-centric approach; we want to do the right thing by our clients to ensure we are providing the best service possible, while making it as cost-effective as possible for them.
This is what lead us to revisit and revamp our service offering, segregating our pricing structure into “Essential”, “Premium” and “Premium Plus”. This categorised approach allows us to make realistic recommendations to our clients based on the support they require; this also includes giving clients the option to reduce their monthly costs, where required.
We recognise that the ramifications of this pandemic have presented themselves differently for everyone; from loss of clients, staffing cuts and more, we want to be there for our clients and ensure that they’re getting the most from our service.
From removing the billing costs for staff who were furloughed to making recommendations to clients with the scope to cut their monthly bill, we have tried to go above and beyond in supporting our clients.
Our support team have been fantastic throughout in providing high-level support for our end users through our Help Desk service; even while adjusting to the working-from-home approach themselves.
This revenue month is testament to the team; to their commitment and flexibility during this time and our dedication to doing what is right by our clients.
To find out more about our revamped service offering, please do feel free to drop me a line on firstname.lastname@example.org