We at Highstream are still adapting to this new way of life, as I’m sure you and your businesses are. I think I speak for all of us when I say, that we are very fortunate to have the technology at our fingertips that we have; it really is pivotal in making all of this happen and keeping our respective businesses running as smoothly as possible.
That being said, at some point over the coming weeks, some of you may (or may have already) be choosing to place team members on furlough leave. For those employers who are system users, we have some suggestions for putting the relevant measured into place for furloughed staff.
1. Block access
In line with Government guidelines, employees who are furloughed are not meant to work during their period of leave. In light of this, we’d advise blocking relevant user accounts to prevent remote access during this time.
2. Delegate email access
Of course, furloughed employees may continue to be contacted by clients and customers during their absence. If you’re concerned about missing important correspondence, we would advise setting up interim access to furloughed employees’ email accounts, allocating them to colleagues who are still working to keep an eye on.
Should a furloughed employee continue receiving work-related emails, it may put everyone’s minds at rest to set up an auto-response on furloughed employees accounts, notifying contacts of the situation and advising the sender of who to send their email on to.
4. Pause support billing
To help our clients through these tough times, we’ve offered to pause support billing for those users who are away from their businesses on furlough leave and therefore not using company IT facilities.
With everything that is going on at the moment, it can be easy to let IT issues slip down the priority list but please remember we’re here if you have any questions. Please do get in touch and one of the team will be happy to help you.