Staff Spotlight

Staff Spotlight: Meet Alan Roscoe, IT Support Technician

It’s time to meet the next member of the Highstream team. We sat down with Alan, who joined the team as a IT Support Technician. Alan, who was a Lance Corporal in the army for ten years before deciding on a career change, supports our clients on a range of projects.

  1. Tell us about your role at Highstream?
    My role is 1st/2nd Line Technical Support to Highstream’s wide range of customers
  2. What projects do you looking forward to getting stuck into?
    I enjoy setting up IT infrastructure for our new and existing customers.
  3. What did you study at university/college?
    I completed a 2 year college course which included Microsoft Certified Desktop Support and an IPRO level 2 General IT Practitioner qualification.
  4. How did you discover Highstream?
    I discovered Highstream on LinkedIn, I applied and was successful at the interview.
  5. Where do you see Highstream being in the next five years?
    I see Highstream doubling or even trebling our customer base in the coming years. The team does such a professional job for its clients going above and beyond to get the job done. I’m excited to be a part of Highstream’s growth!
  6. What’s the Highstream team like?
    The team are a great, friendly bunch who get on well and can be ourselves. We’ve got each other’s backs learn a lot from each other.
  7. Do you have any pets?
    I have a cat, a dog and an African Pygmy Hedgehog called Aroura!
  8. What job did you want to do when you were little?
    I wanted to be a policeman.
  9. What was your first car?
    My first car was a Citroen 2cv!
  10. Where are you most likely to be found outside of work?
    I really enjoy going to the gym.
  11. How do you take your brew?
    Milky but strong – leave the tea bag in for a while. Definitely not like dish water!
  12. What was your first job?
    I was actually a key cutter in a shoe repair kiosk when I was 16, before joining the Army at 17. I served for ten years as a Lance Corporal and served in the first Gulf War, spending the majority of my time in Germany.