IT Support

Remote Helpdesk

Remote IT Support

Our clients are our priority.

Highstream Solutions’ remote helpdesk support is about maximising service efficiency, resolving problems and driving continuous service improvement so that our clients can be bigger and better for their own customers.

When you contact our remote helpdesk, you will always speak to a knowledgeable and friendly engineer who can communicate in plain English – not jargon. We strive to deliver excellence quickly and efficiently each and every time and believe in resolving issues – not just providing a short-term fix.

Excellent customer service is our focus and we will be there for you whenever you need us. We aim to deliver excellent value at all points, not only supporting but helping to guide clients along a technology path which is most beneficial to them – in terms of both cost and functionality.

Remote IT Support is ideal for SMEs who want to take their business to the next level without the cost of hiring an internal IT team. Our fixed monthly plan means we can keep your business operational, anticipate problems before they occur and minimise disruption.

All of our support plans come with clear Service Level Agreements (SLAs), which outlines how we respond to your issues. It is a promise from our business to yours, so you know just what to expect from us – when things are going well or when things are going wrong.


Benefits of Remote IT Support:

  • dollar-badge-2239_40628e9a-63f1-4ed8-bcfd-8d6db221db0e

    Minimised Cost

    Remote IT support is significantly more cost-effective than recruiting and maintaining your own IT team.

  • health-6332_3e14393c-72bc-46a4-b910-ad00db942549

    Business Focussed

    Remote IT support ensure all of your IT is looked after, which means you can focus on your own business and customers.

  • chart-2336_49af9344-4b52-4e05-b16f-81a0baa82a4b

    Stronger Productivity

    Remote IT support means your people can focus on the task at hand instead of being distracted with IT issues.

  • data-app-1773_fbc7ba70-c0d5-4cc7-a53f-afec52c9f809

    Proactive Maintenance

    Remote IT support is not just reactive but proactive: preventing faults before they happen to minimise disruption to your business.


What our clients have to say

Forge Property Consultants

“Highstream is efficient, professional and courteous, no IT problem is too big or too small.”

Forge Property Consultants
LCA Group

“Highstream are incredible support partners for our business, creating technology solutions bespoke to us.”

LCA Group
Industrial Truck Services

“Highstream are focused on the needs of its customers rather than just the sale.”

Industrial Truck Services

“Highstream absolutely nailed it for us and continue to be a great support partner for us”

Coda Investments

“Highstream always offer creative but pragmatic advice and never fail to deliver on their promises.”

Coda Investments
Legat Owen

“Highstream completely took the reins with this project – taking the stress away – and have truly delivered for us.”

Legat Owen